FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

We have answered our most frequently asked questions here, but if you require further information please contact us.

What time’s do you visit?

For dogs and puppies we can arrive during specific time blocks. For cats and small animals you can request am/afternoon or early pm visits, but unfortunately we cannot guarantee we will arrive at specific times.

Can you reinforce cues for my puppy and dog?

Yes, certainly, just let us know what they are.

Will you walk my dog(s) off lead?

We will only walk your dogs off lead with your permission.

Will you walk my dogs in a group?

No, we do solo dog walking and walk two dogs from the same household only. This way your dog receives the attention it requires and deserves, dog-to-dog aggression from pack walks is avoided, and in the event of an emergency we can get your pet to a vet as quickly as possible.

What are your payment arrangements?

For walks, puppy care and cat and small animal visits, payment is due 24 hours before the visit takes place. With a block booking of a week or month of dog walks or pet sitting the payment is due in full for the full booking 24 hours before the first assignment. For home stays a 50 % deposit is due within 48 hours of the booking and the final 50% is due 24 hours before the assignment takes place. Payment is via bank transfer or cheque. Please refer to the terms and conditions for more info.

What is your cancellation policy?

If the client cancels with less than 24 hour notice period then a refund cannot be given unless your pet is unwell and there’s a letter from your vet.

Occasionally if a service is cancelled for a valid reason then the credit can be transferred to a different set of service dates. This is at the sole discretion of Albany Pet Services and will be dependent on availability on the requested dates and times.

Are you able to administer medication to my pet?

Yes, we have experience in administering certain types of medication such as tablets and cream. We will ask you when you initially enquire if your pet is on any medication, if we feel that we cannot help we can recommend other colleagues. Please ensure that medication changes are updated via your pet sitter plus login.

What happens if there’s an emergency with my pet?

We will take your pet to the nearest vet and contact you or your emergency contact (if we cannot get hold of you) in the first instance. Please note that you will be responsible for any veterinary charges.

Will you contact us while we’re away?

Of course! We will send photo and video updates to you. Please let us know your preferred method of contact. We will contact you on the first day, during the middle and on the last day. Please contact us as much as you like.

Can you water our plants?

Sure! Just let us know what one’s you’d like us to water. Please ensure that outdoor plants are moved away from the wall to avoid water damage.

What area’s do you cover?

We have looked after pets in St Albans, London Colney, Harpenden, Welwyn, Hatfield & Wheathampstead.

Are you insured and dbs verified?

Yes, we will bring the dbs certificate along to the initial home visit. We are insured by Cliverton, a specialist animal insurance provider, our policy number is M1676624.

What about our keys?

You’re keys are kept in a locked device separate from your address details. If we’re looking after you’re pet while you’re on holiday we will hold on to your keys until you return home incase there is a delay with your flight so we can continue caring for your pet.

Caring pet care in St Albans - Dog lying on the grass

We do solo dog walking and walk two dogs from the same household only

Caring pet care in St Albans - Spaniel running

We will only walk your dogs off lead with your permission.

Contact Lisa to find out more or to book your FREE home visit.

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