07537807070 | 01727834284 lisa@albanypetservices.co.uk

HOW WE WORK

How We Work – Puppy Classes

Initial enquiry

We will send you a link to a short questionnaire to fill out to see if the service you’ve enquired about is suitable for your puppy.

We will send you a link to the pet portal where you can update your pet’s details.

Confirmation of the booking

We will send you an invoice outlining the dates and times for the training sessions and a list of things you’ll need to have handy.

Before the service

We will send you some introductory videos so you have lots of information to hand.

During the service

We will send you relevant worksheets and articles so you can continue with your training after each session.

If you have an questions in between classes then you can contact us – we want you to succeed and are here to support you!

After the service

Your puppy will receive a certificate after they have completed their training.

How We Work – Dog Training

Initial enquiry

We will organise a complementary 30 minute call to discuss what your dog is currently doing, what you would like them to stop doing and what training goals you have and for you to answer any questions.

Confirmation of the booking

If you feel after this that I’m the right dog and puppy trainer for you, then we will arrange an initial strategy session at a time convenient for you, to find out your training goals, your time commitments and your priorities. From this we will build a personalised training plan for you and your dog. We will help you to understand why he’s doing what he’s doing and may be able to provide some management suggestions straight away.

We will send you an invoice outlining the dates and times for the training sessions and a list of things you’ll need to have handy.

Before the service

We will send you some introductory videos so you have lots of information to hand.

During the service

We will send you relevant worksheets and articles so you can continue with your training after each session.

If you have an questions in between sessions then you can contact us – we want you to succeed and we are here to support you and your dog.

After the service

We are here after you have completed training sessions incase you have any questions after training has been completed.

How We Work – Pet Care and Dog Walking

 

Initial enquiry

After you contact us about our pet care services we will send you details on how to register your details on your online Pet Portal. Here you can write detailed notes about your pets routine, characteristics and behaviour as well as their vet details and an emergency contact person, if we couldn’t get hold of you.

We organise a preliminary meeting free of charge to meet with you and your pet.This initial meeting also gives us both the opportunity to see if your pet and how we work are compatible and if we are able to help. We will bring along our certificates and go on a walk together if it is a dog care enquiry. You can show us where all your pets supplies and equipment is as well as any cleaning products.

The preliminary meeting also gives you the opportunity to demonstrate any house alarms and key access to your property.

Confirmation of the booking

To confirm the booking we will send you an invoice outlining the dates and service booked. Payment is required prior to the assignment via bank transfer or cheque.

Preparing for the visit

Please leave all your pets equipment in an accessible location – such as harnesses, leads, food, grooming brushes, litter & toys.

Ensure that all dangerous items are out of your pets reach such as cleaning materials, toxic plants and flowers, ornaments, Christmas decorations and food.

Leave your pets medication along with vet’s instructions. It’s a good idea to let your vet know that we will be caring for your pet in your absence as some vets have rules regarding data protection.

For battery operated cat flaps or timers please leave a spare set of batteries.

Please leave out your cat’s carrier in the event we needed to take them to the vet.

In the colder months ensure that your home is set to a suitable temperature for your pets.

Ensure you let anybody else who has access to the property such as cleaners, tenants, landlords that we’re visiting.

If your cat is allowed outside access please provide us with a photo in the event that they went missing.

Before you go away, please log on to your client portal via pet sitter plus to ensure your pet’s details are accurate – such as feeding amounts, medication requirements, vet details and yours and your emergency contact details.

Please leave out relevant cleaning products. Please don’t leave Dettol as it contains phenol and can be toxic to cats.

During the service

We can keep in contact via text, whatsapp, email or phone if you prefer.

We can send photos and videos of your pet to you (we know you love these!).

Please contact us as much as you like to see how your pet is.

How We Work – Training

Initial enquiry

We will send you a questionnaire to fill out to see if the service you’ve enquired about is suitable for your pet’s needs.

We will send you a link to the pet portal where you can update your pet’s details.

Confirmation of the booking

We will send you an invoice outlining the dates and times for our training session and a list of things you’ll need to have handy.

During the service

If you’re booked onto our walk and train service we will keep you updated on your pet’s progress.

After the service

We will send you relevant worksheets and articles so you can continue with your training after our sessions have finished.

 

How We Work – Pet Care

Initial enquiry

After you contact us about our pet care services we will send you details on how to register your details on your online Pet Portal. Here you can write detailed notes about your pets routine, characteristics and behaviour as well as their vet details and an emergency contact person, if we couldn’t get hold of you.

We organise a preliminary meeting free of charge to meet with you and your pet.This initial meeting also gives us both the opportunity to see if your pet and how we work are compatible and if we are able to help. We will bring along our certificates and go on a walk together if it is a dog care enquiry. You can show us where all your pets supplies and equipment is as well as any cleaning products.

The preliminary meeting also gives you the opportunity to demonstrate any house alarms and key access to your property.

 

Confirmation of the booking

To confirm the booking we will send you an invoice outlining the dates and service booked. Payment is required prior to the assignment via bank transfer or cheque.

 

Preparing for the visit

Please leave all your pets equipment in an accessible location – such as harnesses, leads, food, grooming brushes, litter & toys.

Ensure that all dangerous items are out of your pets reach such as cleaning materials, toxic plants and flowers, ornaments, Christmas decorations and food.

Leave your pets medication along with vet’s instructions. It’s a good idea to let your vet know that we will be caring for your pet in your absence as some vets have rules regarding data protection.

For battery operated cat flaps please leave a spare set of batteries.

Please leave out your cat’s carrier in the event we needed to take them to the vet.

In the colder months ensure that your home is set to a suitable temperature for your pets.

Ensure you let anybody else who has access to the property such as cleaners, tenants, landlords that we’re visiting.

If your cat is allowed outside access please provide us with a photo in the event that they went missing.

Before you go away, please log on to your client portal via pet sitter plus to ensure your pet’s details are accurate – such as feeding amounts, medication requirements, vet details and yours and your emergency contact details.

Please leave out relevant cleaning products. Please don’t leave Dettol as it contains phenol and can be toxic to cats.

 

During the service

We can keep in contact via text, whatsapp, email or phone if you prefer.

We can send photos and videos of your pet to you (we know you love these!).

Please contact us as much as you like to see how your pet is.

After the service has taken place

Please let us know once you arrive home.

If your flight is delayed please let us know so we can continue caring for your pet.

Your keys will be kept in a locked device separate from your address details as to comply with the data protection act.

We can retain your keys for any future visits you may like to book. We will not leave your key in your home after the visit has taken place in case there’s a delay with your return – this way we can carry on caring for your pet. We can return your keys once you have returned home. if you would like us to return your keys there may be a small £5 charge for this.

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